1. Introduction
REI MD LLC ("REI.md," "we," "us," or "our") operates the REI.md platform and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By accessing or using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
2. Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.
2.1 Information You Provide
We collect information you provide directly, including:
- Account Information: Name, email address, phone number, and password when you create an account
- Investment Profile: Investment preferences, budget ranges, target markets, property types, and deal criteria
- Financial Documents: Proof of funds documentation and financial verification materials you choose to upload
- Identity Documents: Government-issued identification when required for verification purposes
- Deal Submissions: Property information, deal terms, and related documentation you submit through the platform
- Communications: Messages, inquiries, and correspondence you send to us or through the platform
2.2 Information Collected Automatically
When you access or use our Service, we automatically collect certain information, including:
- Usage Data: Pages visited, features used, deals viewed, search queries, and interaction patterns
- Device Information: Device type, operating system, browser type, unique device identifiers, and IP address
- Location Data: General geographic location based on IP address
- Session Information: Session duration, referring URLs, and exit pages
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Authentication providers when you sign in using third-party services
- Business partners who may refer you to our platform
- Publicly available sources related to real estate records
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Providing Our Services
- Creating and managing your account
- Matching you with relevant off-market real estate opportunities
- Processing deal inquiries and facilitating connections
- Providing customer support and responding to your requests
- Processing transactions and partnership arrangements
3.2 Improving Our Services
- Analyzing usage patterns to improve the user experience
- Developing new features and functionality
- Conducting research and analytics
- Monitoring and improving Service performance
3.3 Communications
- Sending deal alerts and opportunity notifications
- Providing Service updates and important announcements
- Responding to your inquiries and support requests
- Sending marketing communications (with your consent where required)
3.4 Safety and Compliance
- Protecting against fraud and unauthorized access
- Enforcing our Terms of Service
- Complying with legal obligations
- Protecting the rights and safety of our users
4. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Authentication Services: We use Clerk to manage user authentication and identity verification
- Error Monitoring: We use Sentry to monitor and diagnose technical issues with our Service
- Payment Processing: We use payment processors to handle financial transactions securely
- Analytics: We use analytics providers to help us understand how our Service is used
4.2 Business Partners
With your consent, we may share relevant information with deal counterparties or partners to facilitate real estate transactions.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose information to:
- Comply with legal process or government requests
- Enforce our Terms of Service and other agreements
- Protect our rights, privacy, safety, or property
- Respond to claims that content violates third-party rights
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL protocols
- Encryption of sensitive data at rest
- Access controls and authentication requirements
- Regular security assessments and monitoring
- Employee training on data protection practices
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You may request access to the personal information we hold about you and request a copy of your data in a portable format.
6.2 Correction
You may request that we correct any inaccurate or incomplete personal information we hold about you.
6.3 Deletion
You may request that we delete your personal information, subject to certain exceptions (such as compliance with legal obligations or completion of pending transactions).
6.4 Opt-Out
You may opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Account Data: Retained while your account is active and for a reasonable period afterward to comply with legal obligations
- Transaction Records: Retained as required by applicable laws and regulations governing real estate transactions
- Communications: Retained for as long as necessary to provide support and maintain records of our interactions
When we no longer need your personal information, we will securely delete or anonymize it.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our Service. Cookies are small data files stored on your device.
8.1 Types of Cookies We Use
- Essential Cookies: Required for the Service to function properly, including authentication and security
- Analytics Cookies: Help us understand how users interact with our Service
- Preference Cookies: Remember your settings and preferences
8.2 Your Choices
Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some features of our Service.
9. Third-Party Links
Our Service may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice, such as an email notification.
Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: